Privacy Policy

1. Who We Are

Al Niyah Quran Academy provides online, one-to-one Quran and Islamic education for children and adults.

For data-protection purposes, Al Niyah Quran Academy is the controller of the personal information described in this policy.

2. Information We Collect

We may collect the following information:

• Your name and contact details, including your email address, telephone number and WhatsApp number.
• The student’s name, age, learning level, preferred course, availability and educational goals.
• Parent or guardian details when the student is under 18.
• Booking, attendance, scheduling and tutor-allocation information.
• Payment and transaction information.
• Messages, enquiries, feedback, complaints and communications.
• Technical information such as IP address, browser type, device type, website usage and cookie information.
• Information voluntarily provided during trial classes or ongoing lessons.

Parents and guardians should not provide information about a child unless it is reasonably necessary for arranging and delivering the requested classes.

3. How We Collect Information

We collect personal information when you:

• Complete a contact, booking or free-trial form.
• Contact us through email, telephone, WhatsApp or social media.
• Register or pay for classes.
• Attend lessons through an online meeting platform.
• Subscribe to communications.
• Browse or interact with our website.
• Provide feedback, a testimonial or a review.

We may also receive limited information from payment providers, analytics services, communication platforms, tutors or referral partners.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries.
• Arrange free trial classes.
• Recommend a suitable course or tutor.
• Create and administer student records.
• Schedule, deliver and manage online lessons.
• Process payments and maintain transaction records.
• Communicate about lessons, cancellations, timetable changes and account matters.
• Provide learning support and monitor educational progress.
• Manage complaints, safeguarding concerns and service quality.
• Improve our courses, website and customer experience.
• Prevent fraud, misuse and security incidents.
• Meet legal, accounting, tax and regulatory obligations.
• Send marketing communications where legally permitted.

5. Our Lawful Bases

Depending on the circumstances, we process personal information because:

• It is necessary to take steps before entering into a contract or to perform our contract with you.
• We have a legitimate interest in operating, protecting and improving the academy.
• You have given consent, such as for optional marketing communications.
• We must comply with a legal obligation.
• Processing is necessary to protect someone’s vital interests in an urgent situation.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that lawfully took place before consent was withdrawn.

6. Children’s Information

Many of our services are intended for children. A parent or legal guardian must normally make enquiries, complete registration, provide consent, arrange payment and communicate with us on behalf of a child.

We only collect information about a child that is reasonably required to:

• Match the child with an appropriate tutor.
• Assess learning level and educational needs.
• Schedule and deliver classes.
• Maintain attendance and progress records.
• Respond to safeguarding or welfare concerns.

Children should not send personal information to us without the involvement of a parent or guardian.

7. Online Classes and Communications

Classes may be delivered through third-party services such as Zoom, Google Meet, Microsoft Teams, Skype or another communication platform.

Those providers may process account details, technical information and meeting data under their own privacy policies.

Classes will not be recorded unless this has been clearly explained and appropriate consent or another lawful basis has been established.

8. Payments

Payments may be handled by banks, card processors, payment gateways or other financial service providers.

We may receive transaction details such as:

• Payment status.
• Amount paid.
• Payment date.
• Billing name.
• Transaction reference.
• Limited payment-method information.

Complete card information is normally processed by the payment provider and is not stored directly by Al Niyah Quran Academy.

9. Marketing Communications

We may send service-related communications that are necessary for managing your classes.

We will only send optional promotional emails or messages where permitted by law. You can unsubscribe by:

• Using an unsubscribe option where available.
• Replying to the message.
• Emailing aliniyahquranuk@gmail.com .

Opting out of marketing will not stop essential communications about active bookings or classes.

10. Cookies and Website Analytics

Our website may use:

• Essential cookies required for website operation and security.
• Preference cookies that remember selected settings.
• Analytics cookies that help us understand website usage.
• Marketing cookies where advertising or remarketing tools are used.

Where consent is required, non-essential cookies will not be activated until you make a choice through the cookie banner.

You can also manage cookies through your browser settings.

11. Who We Share Information With

We may share information with trusted parties where reasonably necessary, including:

• Tutors and authorised academy personnel.
• Website, hosting, email, scheduling and technical service providers.
• Video-conferencing and communication platforms.
• Payment providers and financial institutions.
• Accountants, legal advisers, insurers and professional consultants.
• Analytics and marketing providers where legally permitted.
• Government authorities, regulators, courts or law-enforcement bodies where required.
• A buyer or successor if the academy is sold, transferred or reorganised.

We do not sell personal information to third parties.

12. International Data Transfers

Some service providers or tutors may be based outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal transfer mechanism and suitable safeguards are in place where required.

13. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the relevant purpose.

• Enquiries that do not lead to enrolment may be retained for up to 24 months.
• Active student and class records are retained for the duration of enrolment.
• Former student records may generally be retained for up to six years where needed for contractual, accounting or dispute purposes.
• Payment and accounting records are retained as required by applicable tax and accounting rules.
• Marketing information is retained until consent is withdrawn or the information is no longer required.
• Safeguarding records may be retained for an appropriate period based on the nature of the concern and applicable requirements.

Information may be retained longer where necessary for legal claims, regulatory requirements, fraud prevention or safeguarding.

14. Data Security

We use reasonable administrative, organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.

However, no online system is completely secure, and we cannot guarantee the absolute security of information transmitted through the internet.

15. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information.
• Restrict how information is used.
• Object to certain processing.
• Request transfer of information in a portable format.
• Withdraw consent.
• Complain about how your information has been handled.

Some rights are subject to legal limitations and may not apply in every situation.

To exercise a right, email aliniyahquranuk@gmail.com . We may need to verify your identity before completing the request.

16. Complaints

Contact us first so that we can try to resolve your concern.

You may also complain to the UK Information Commissioner’s Office if you believe your data-protection rights have been infringed.

17. Third-Party Links

Our website may contain links to other websites or platforms. We are not responsible for their privacy practices. Review the privacy policy of any external service before submitting personal information.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, providers or legal obligations.

The latest version will be published on this page with the updated date.

19. Contact Us